Since after my computing science education I perform projects in the area of Customer Care and Billing. These projects have been in different industries, mostly in Mobile Telephony (Postpaid, Prepaid and Wholesale), Fixed Telephony (Consumers and Business Market) and Supermarket Wholesale.
Within the area I worked on improvements for the customer care workflow, tariffing, invoicing and invoice after care. Additionally I have had an advisory role in the implementation of new software suites and products.
In recent years I have been working in the preparation and structuring of Data Migrations, where I developed a method for controlled, iterative improvement steps to increase the success-rate of migrations.
I like to perform roles that are close to the IT subject matter. My approach focuses on the creation of value by translating stakeholder wishes into pragmatic, but robust IT solutions that fit in the existing or desired structures.
I preferer complete, structural solutions, developed as a result of good communication with all stakeholders.
I strive towards a balance between pragmatism and solidity. The wishes of the end customer are very important, where the task of the professional is to deliver a solution and to protect the customer for technical pitfalls.
Exchanging ideas within a team can only improve the solution. I therefore like to work in multi-disciplinairy teams.
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